FinCap product owner Rocky Webster
Leading the fight against financial hardship
FinCap’s next-generation Client Voices application has gone live and is already making a difference. Client Voices is a custom-built client-management, budgeting and reporting tool that lets financial mentors from around New Zealand help their clients avoid financial hardship.
“Client Voices is a client-management system for budgeting services. It has traditional budgeting tools, like a budget worksheet, cash flow, debt schedule, to record the client's financial situation and help them become more financially capable,” says the Product Owner on the project Rocky Webster. “Then there's the reporting aspect.”
Designed to amplify the impact of Client Voices, the reporting tools:
- guide improvements in the application and the budgeting services it supports
- gather data on the drivers of financial hardship to guide policy making
- help budgeting services attract funding to increase the reach of their services.
Feedback from the budgeting services that use Client Voices shows that it’s hitting the mark.
“OMG Rocky, I’m already in love with the new system. Just got asked how many whanau we support. Perfect timing and I’ll probably get the funding because I could answer the question.” — Budgeting service manager
“I think we've secured the ability to see the impact of financial hardship in New Zealand, probably for the next 10 years at least,” Rocky says.
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